Terms & Conditions
- Satisfaction Guarantee: We strive to provide high-quality cleaning services. If you are unsatisfied with the results, please notify us within 24 hours of the service.
- Re-clean Policy: Upon receiving a valid complaint within 24 hours, we will schedule a free re-cleaning of the specific areas in question, at a mutually agreed time. No additional fees will apply for the re-clean.
- Refund Policy: Refunds are not typically issued, but in exceptional cases where the re-cleaning does not resolve the issue, a partial refund may be considered at the company's discretion.
- Exclusions: Complaints received after 24 hours of the service will not be eligible for a re-clean or refund. Conditions such as extreme clutter, hazardous materials, or unsafe environments may also invalidate the satisfaction guarantee.
- Customer Responsibilities: It is the customer’s responsibility to provide a safe environment for the cleaning staff and communicate specific cleaning expectations prior to the service.
- Images: photographs of your property will be advertised on our social media. If you wish for photographs of your property not to be advertised on our social media please let us know in writing prior to your clean.
By booking our services, you agree to these terms and conditions.
Information
We understand that you may need to reschedule or cancel your clean from time to time, however if this is the case we do require 24 hours notice prior to the clean.
Failure to do so will incur a 50% cancellation fee of the cost of the services. Further appointments will only be booked once the balance is paid.
Cancellation without notice on our arrival to a scheduled clean will incur a 100% charge.
Please ensure all payments via bank transfer are made within 24 hours of your clean being completed.
Cash is accepted on the day of your clean if preferred.
Payments made later than 24 hours after the service will incur a rising late fee for each day the payment is overdue.